A telco customer charged $147,908 for global roaming had her fee reduced - but only after a complaint to the industry watchdog. Source: Supplied
A WOMAN slapped with a monster mobile phone bill of almost $148,000 after a European holiday has battled with her telco to wipe the bill.
The customer's carrier reduced the $147,908 global roaming fee to $1147 after her nine-week trip - but only after a complaint to the industry watchdog and despite requesting a special plan to make calls while abroad before she left.
The sky-high charge, revealed in a summary of the Telecommunication Industry Ombudsman's latest complaints, is among $8 million worth of disputed global roaming charges from July last year to September 30.
A TIO quarterly report, released today, also reveals customers claim billing blunders are destroying their businesses and credit ratings.
Do you know the customer hit with the huge bill? Email karen.collier@news.com.au
One self-employed truck driver said he was forced to close his business after a rejected loan for vehicle repairs because of an incorrect $102 phone debt listed on his credit rating.
Ombudsman Simon Cohen said the potential for disputes over roaming charges had increased as more Australians travelled overseas with devices to stay in touch with family, friends and business contacts.
The Australian Communications and Media Authority is developing an industry standard to combat bill shock for international travellers.
The TIO's recommendations are that companies get proper consent before activating global roaming; supply clear cost details and be allowed to restrict access to roaming when charges are rapidly building.
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